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Covid-19 Information

Kona Vacation Rentals COVID-19 Update

*Updated July 13, 2020

The health and welfare of our residents and visitors are of primary concern of KVR.   We want to assure you that we are staying fully informed of the impacts of the pandemic on our area and the status of travel. As the situation evolves, we will continue to post updates and information.

Inter-island travel is now allowed.

Stay healthy, stay safe…we look forward to seeing you soon!

The State of Hawaii requires a mandatory fourteen (14) day quarantine for all persons entering the State of Hawaii.  This order is scheduled to expire on 31 July 2020.  For additional information regarding requirements after 31 August please click here:  Hawaii Department of Transportation

  • On June 10th Governor Ige issued Proclamation Nine (9)  stating, in part, that Vacation Rentals are now allowed to operate legally.
  • Reservation dates between June 16, 2020 through July 31, 2020, guest stays are limited to Hawaii residents only.  This restriction is to accommodate the quarantine restriction expiring June 16, 2020 for inter-island travel only.  PROOF OF RESIDENCY WILL BE REQUIRED WITH YOUR FLIGHT ITINERARY.
  • Hawaii Department of Health
  • Hawaii 14 Day Quarantine is mandatory for all guests entering the state of Hawaii.  Currently this order will expire on August 31, 2020.
  • If you are a guest with questions about your reservation, please call 808-334-1199.
  • Additional information re: Hawaii’s mandatory 14 Day Quarantine:  https://hidot.hawaii.gov/coronavirus/
  • For the most up-to-date information and current protocols on COVID-19, visit cdc.gov.

In addition to our usual procedures, KVR is taking the following additional precautions:

  • We have always used cleaning products with disinfectant. In addition to normal cleaning procedures, our housekeeping staff will increase focus on areas such as light switches, doorknobs, remotes, etc.
  • ALL properties will now have a supply of hand sanitizer for guests to use in the property and take along with them.  We are also providing single use soap, shampoo and conditioners in sealed containers.
  • Check-in for all properties is available via Electronic lock or Lock box directly at the accommodation.
  • If you have any questions, please contact our office at 808-334-1199 or MakeReservations@KonaRentals.com. We look forward to welcoming you soon.

FAQ:

I’m arriving on or after September 1st, do I still have to quarantine?

On July 13, 2020, Hawaii’s Governor Ige announced that possibly beginning September 1, 2020, passengers arriving to the Islands must present a valid negative Covid-19 test in order to avoid the quarantine, as testing will not be provided at the airport. The quarantine will remain in effect for those who do not have a pre-travel test. Other measures put in place at the airports, including temperature checks and travel forms, also will continue. Anyone with a temperature of 100.4 or higher, or if they have other Covid-19 symptoms, will have to undergo a secondary screening process upon arrival at the airport.

Where can I find more information about travel to the State after September 1st?

The official proclamation has not been released but once released, it can be found here. Officials said that further details on testing requirements will be announced in the coming weeks. The Hawaii Department of Health is another great resource.

What State of Hawaii travel forms do I need to complete?

The State of Hawaii has always required a Travel Declaration form for each adult entering the State but now the forms can be found online. Please visit https://hidot.hawaii.gov/airports/covid-19/ for more information.

Are you providing refunds on bookings?

If your reservation arrives after April 25th or up to June 30, 2020, we will allow you to move the reservation within one calendar year of arrival, in the same property with no change fees. This is subject to seasonal rate changes. If you decide to come in holiday season versus value season for example, guests will be responsible for only the rate difference and taxes on those differences.

I do not wish to have a travel credit – what will I get back if I cancel?

The amount that is refunded to you will depend upon the cancellation policy of the website you booked with and your dates of travel, but at a minimum you will receive a refund of the cleaning fee, booking fee and Damage Protection.

What happens if I choose to cancel my booking?

Per KVR Terms and Conditions, if you wish to cancel your booking, the cancellation policy of the website you booked with will apply. If you wish to cancel and have booked through AirBnb or HomeAway, please submit a cancellation request directly  through those websites.

Isn’t there a travel ban?

Current Safer at Home order expires August 31, 2020. Many of your questions can be answered by the Hawaii Department of Transportation – Airports Division. You can reach them by email at dot.air.vip@hawaii.gov or by phone at (808) 836-6413

Once I’ve selected my rescheduled dates can I change the dates?

You can only change the dates for a second time if there are Coronavirus restrictions still in place. This will be at KVR discretion.

What happens if I or a member of my party test positive prior to travel, can I cancel my booking & receive a refund?

As per our terms and conditions, if you wish to cancel your booking, the cancellation policy of the website you booked with will apply. If you wish to cancel and have booked through AirBnb, please submit a cancellation request with them directly. Vrbo/Homeaway guests, please contact KVR. Purchasing travel insurance is encouraged.

Will travel insurance cover my trip if I have to cancel because I have Covid-19?

The carrier that provides travel insurance for Kona Vacation Rentals is Rental Guardian Travel Insurance.  Click Rental Guardian for additional information.

Will complex amenities (pool, spa, etc.,) be available to use?

Most complex amenities are available but have restricted use. Please contact KVR for additional information..

Are restaurants or other businesses open?

Hawaii Island/State of Hawaii are following governmental guidelines for the Covid-19 Coronavirus Pandemic. Currently, many businesses are in the process of re-opening. Some restaurants are now open for sit down dining while others are offering takeout. We recommend to call ahead or look at the business/vendor website.